Service Supervisor

Zidan Management Group · Kalamazoo, MI (On Site) ·
Type: Fulltime
Compensation: $20.00 - $27.00 / Hour
Experience Level: Mid-Senior Level

Apply Today!

 We offer competitive pay plus commissions. Company pays $125 per renewal, paid monthly and the total gets split between all the employees at the property. Company also pays out a quarterly KPI commission up to 4k annual as long simple KPIs are met. Company also pays out an annual bonus.

100 East Candlewyck Drive
Kalamazoo, MI 49001

Service Supervisor Job Description

Reports to:  Property Manager and Regional Property Manager



The Service Supervisor is responsible for maintaining the physical integrity of the property at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. It is the Service Supervisor’s duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems.
An effective program of service is essential in order to:

  • Maintain a safe environment.
  • Cultivate resident satisfaction.
  • Protect the investment of the apartment property owner.


  • The position requires at least 3 years of experience in on-site property service.
  • Must have HVAC certification.
  • Must have EPA certifications.

Conducts all business in accordance with company policies and procedures, Fair Housing, Fair Credit Reporting Act, and all other applicable federal, state, and local laws.


  • Performs service tasks personally or delegates to service staff. Oversees and occasionally inspects work performed by service staff.
  • Institutes and manages the system for handling resident service requests and work orders.
  • Corrects situations within 24 hours when possible.
  • Schedules service personnel in conjunction with the Property Manager so that service is available for emergency purposes, 24 hours a day, seven days a week.


  • Assists Property Manager in conducting the required semi-annual property inspections.
  • Conducts safety meetings with service staff and maintains and communicates HAZCOM standards.
  • Keeps MSDS binder current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics, and refrigerants.
  • Must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions, i.e. broken gates leading to pool, broken steps, open holes, broken/burned out exterior lights, etc.
  • Maintains accurate records regarding preventative service, service requests and work orders (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
  • Schedules and performs minor and routine service on all appropriate equipment on a regular basis.
  • Inspects and maintains all tools in excellent condition.
  • Assists in the development and proper training of all subordinate service staff. Instills a “safety first” mentality with all property staff including other service personnel.
  • Instructs staff on proper use and guidelines for wearing safety items.


  • Diagnoses and performs minor or routine service or repair involving the following on a daily basis:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances (when applicable)
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lighting
  • Fireplaces and ceiling fans
  • Gas fixtures and appliances (where applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Boilers, gas, and electric
  • Door locks, P. O. boxes, and locks
  • Security systems (where applicable)
  • Ceiling leaks
  • Walls (drywall)
  • Pool areas, tile, hot tub, spa, and pool furniture
  • Ensures that all make-ready repairs and services are completed correctly and on schedule.
  • Reports all major repairs and requisitions to Property Manager and Regional Property Manager for expenditure approval.
  • Changes lock and make keys.
  • Removes and transfers heavy appliances and equipment from storage area to units (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc. to a dumpster when necessary.
  • Maintains adequate inventory of spare parts and service materials to handle most common repairs and situations.
  • Identifies all utility meter cut-offs, apartment, and fixture cut-offs, sewer clean-outs, and prepares maps indicating same.
  • Performs work area clean-up and safety-related duties.
  • Ensures that storage areas remain locked when not in use.
  • Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
  • Performs any additional duties as assigned by the Property Manager and the Regional Property Manager.


  • The position requires at least 3 years of experience in on-site property service.
  • Must have HVAC certification.
  • Must have EPA certifications.

Equipment Requirements:    
Required to wear back support belt, safety goggles when working with specific equipment, masks, gloves, and other safety equipment as conditions or tasks dictate.

Work hours:    
Minimum of 40 hours per week. Weekends as circumstances warrant.
On-call on a rotating basis with other service staff for emergencies evenings and weekends required.


  • An employee in this position must be knowledgeable and skilled in the safe use and service of the following tools:
  • Hand tools – various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.
  • Power tools – Wrenches, grinders, sanders, drills, saws, etc.
  • User-propelled tools and equipment – Wheelbarrows, dollies, hand-trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders, etc.
  • Mechanical equipment – Motors, pumps, compressors, blowers, electric and hand power augers, etc.

Measuring devices – Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

Minimum of High School diploma or GED.
Certified Apartment Service Technician (CAMT) a plus.

Constant need (66% to 100% of the time) to be on feet.
Constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat – Perform routine service/repairs, pick up tools and needed equipment, pick up litter
Climb Stairs – Service requests, make-ready needs for 2nd or 3rd-floor apartments.
Push or Pull    Move equipment, appliances, open and close doors, etc.
Reach Above Shoulder – Performs routine service /repairs, stocks and removes equipment, parts, etc.
Climb Ladders – Perform routine service/repairs.
Grasp/Grip/Turning – Handle tools and equipment, perform routine service repairs.
Finger Dexterity – Handle tools and equipment, perform routine service repairs.
Writing – Inventory service, requisition requests, required service reports.

Lifting/Carrying (supplies, replacement parts, ladders, etc.)
Over 25 lbs. Rare need (less than 1% of the time)
20 lbs. – 25 lbs.  Occasional need (1% to 33% of the time)
Less than 20 lbs. Frequent need (33% to 66% of the time)
Under 10 lbs. Constant need (66% to 100% of the time)

NOTE: Lifting and carrying of items weighing in excess of 50 lbs. is to be accomplished with assistance from one or more persons. Examples of the heaviest items include washer/dryers, refrigerators, a/c units, abandoned furniture, etc.

Constant need (66% to 100% of the time) to document service and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instructions from staff and residents. The  constant need to see small detail when performing routine service duties.

Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (oversee other service staff work, observe problems throughout the property).

Constant need (66% to 100% of the time) to communicate with assistants, staff, other employees, vendors, and residents. Must use listening skills to diagnose needed repairs, etc.

Constant need (66% to 100% of the time) to verbally communicate with assistants, staff, other employees, vendors, and residents.


Must be able to:

  • Work in a fast-paced and customer service-oriented environment.
  • Perform duties under pressure and meet deadlines in a timely manner.
  • Work as part of a team, as well as complete assignments independently.
  • Take instructions from supervisors and managers.
  • Exercise problem-solving skills.

Interact with employees, customers, and potential customers in a professional and positive manner.

High – must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation “on-call” status may occasionally require expedient travel to assigned property at a moment’s notice.

Must have valid driver’s license and automobile insurance.

Indoors (66% to 100% of the time); frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc.
Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Learns and complies with all company safety rules.
Uses appropriate safety equipment at all times.
Must immediately report all unsafe conditions to Property Manager or Regional Property Manager.
Must be familiar with all safety features on equipment, machinery, or materials encompassed by job duties.
Must check with Property Manager or Regional Property Manager if there is a question as to the safe procedure to be used for any job function.

Predictable and regular attendance and the ability to report to work on time are required.

The job responsibilities of this position may include training in other functions or positions to ensure satisfactory operations of the property or work area.  In addition, all employees are employed by Zidan Management Group, Inc. and not by any specific property.  Employees may be required to transfer to other properties within a reasonable distance as dictated by business necessity.

About the Company

Zidan Management Group
Zidan Management Group owns over 20 multifamily communities throughout Indiana, Michigan, Illinois and Ohio. At ZMG, we strive to create atmospheres where all are welcome and encouraged to apply for our stunning properties. ZMG believes in the importance of having a safe, affordable, and comfortable place to call home.

​Zidan Management Group, Inc. is a rapidly growing and highly acclaimed multifamily property management company.  Founded by brothers Hani and Raed Zidan in 2001, ZMG is a proven real estate industry leader specializing in the acquisition, development, and management of multifamily apartment and townhome complexes equipped with exceptional amenities.  Based in Indianapolis, Indiana, ZMG currently owns and manages over 5,000 apartment units throughout the Midwest U.S.  ZMG is well-known for its knowledgeable and skilled team of real estate professionals possessing more than 100 years of combined industry-specific experience; and has received numerous accolades from top real estate and multifamily professional organizations and associations